How Hesvika Kondapalli Toys collects, uses and protects your personal information when you shop at hesvikahandicrafts.com.
This privacy policy sets out how Hesvika Kondapalli Toys (hesvikahandicrafts.com) uses and protects any information that you give when you use this website. Any information you provide will only be used in accordance with this statement.
We may change this policy from time to time by updating this page. You should check this page periodically to make sure you are happy with any changes.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website. We only use this information for statistical analysis purposes, and then the data is removed from the system.
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies via your browser settings — though declining them may prevent you from taking full advantage of the website.
Payments on this site are processed by Razorpay, which supports UPI, credit and debit cards, net banking and wallets. Card, UPI and bank credentials are entered on Razorpay’s payment interface and are not stored on our servers — we receive confirmation that a payment succeeded, along with the payment reference recorded against your order.
The details we do hold against an order are the ones needed to fulfil and support it: your name, email address, phone number, delivery address and what you bought.
We use Google Analytics to understand how the site is used — which pages people visit, which products they look at, and where visitors arrive from. This is used in aggregate to improve the shop, not to identify individual visitors, and Google’s own cookies are what carry it.
You can opt out of Google Analytics with Google’s browser add-on, or by blocking cookies in your browser settings.
Order records are kept for as long as we need them to fulfil the order, handle any damage claim or replacement, and meet accounting and tax obligations.
If you have asked to receive promotional email, we keep your address until you ask us to stop. You can ask at any time by writing to info@hesvikahandicrafts.com.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put suitable measures in place.
The site is served over HTTPS, so information passing between your browser and this website is encrypted in transit.
Whenever you are asked to fill in a form on the website, look for the box you can click to indicate that you do not want the information used by anybody for direct marketing purposes.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@hesvikahandicrafts.com.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.