Hesvika Handi CraftsHandmade Kondapalli, Etikoppaka & clay bommalu · Delivered across India · ECIL, HyderabadShipping & Returns
Everything you need to know about how we deliver and how returns work — dispatch timelines, courier partners, and what qualifies for a replacement or refund. The full terms are on the shipping policy and refund policy pages; this is the short version.
Dispatch Time
Orders are dispatched within 6–8 business days of order and payment confirmation, or as per the delivery date agreed at the time of order confirmation. Hesvika Kondapalli Toys is not liable for delays caused by courier companies or postal authorities.
Handmade stock is the reason for the window. A piece may still be with the artisan family who makes it, or waiting for colour to cure before it can safely be wrapped.
Domestic (India)
- Registered domestic courier companies and India Speed Post
- Delivered to the address registered at the time of order
- Tracking number emailed once the consignment is handed over
International
- Registered international courier companies and International Speed Post
- Subject to destination customs clearance
- Customs duty or import charges at the destination are payable by the buyer
How orders are packed
Carved wood and fired clay both break in predictable ways — wood at the thin projecting parts, clay at the edges. Pieces are wrapped individually in tissue, padded with bubble wrap around anything that sticks out, and boxed so nothing shifts. Sets are separated rather than stacked against each other.
Returns in short
All sales are final. Each piece is handcrafted and made to order, so we do not accept returns for change of mind, a size that turned out different from what you pictured, or similar reasons. The exception is a product that arrives damaged, defective or simply wrong.
If that happens, photograph the piece — and the packaging, if it was damaged in transit — and contact us within 48 hours of delivery with your order ID. You then choose a replacement or a full refund.
Covered
- Product broken or cracked on arrival
- Visible manufacturing defect not shown in the product photos
- A completely different product than the one ordered
Not covered
- Change of mind or personal preference
- Colour variation between screen and product
- Slight differences in hand-painted detail between two pieces of the same design
- Normal wear and tear after use, or damage from rough handling
- Damage reported beyond 48 hours of receipt
One Stop Solutions for your Home Decoration
Hesvika Handi CraftsGround floor & First Floor opp round building, Kamala Nagar, Hyderabad, Telangana 500062
+91-9390991131
info@hesvikahandicrafts.com